Some of our barcode testing clients eventually buy a verifier. It is a natural progression and has certain advantages. Shipping barcode samples to us is inconvenient, and although our response time is quick, the time in transit is still a delay.

Testing Service or Buy a Verifier?

What keeps companies from buying a verifier initially? We polled several of our best customers and got a variety of answers:

  • The most frequent answer—our product and process demand all hands on deck. We lack the bandwidth to take on another complicated and important task.
  • Another recurring rationale—we prefer third-party independent QA to keep us honest and objective.
  • A common belief–verifiers are finicky, delicate, and expensive. If they aren’t working right you could have false results and get yourself into trouble.

Don’t Go It Alone

What encourages certain customers to make the leap? Interestingly, it is not a change of  heart about the above beliefs. Clients who get their own verifier know they can still count on us for support:

  • Assistance installing and calibrating their new verifier
  • Configuring the software correctly
  • Explaining verification results
  • Understanding how to improve results
  • Keeping their verifier compliant and reliable

 Beliefs vs Truth

Reluctance to get a verifier is often based on the false belief that they will have to go it alone—that somehow our help will be withdrawn, that our commitment to their success is based on a steady stream of invoices and payments.

While we do earn a living doing what we do, the guiding principle is helpfulness.

If that sounds unbelievable, simple-minded, or corny, give us a try.

You might have a change of heart.

How risky is that?

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3db Barcode Testimonial

Our company (an advanced software company) recently worked with Barcode Test to source a barcode verifier.  Not long ago, we were awarded a contract requiring products to be marked with IUIDs in accordance with MIL-STD-130.  For that standard, marking labels must pass a verification test that evaluates many variables (contrast, size, clarity, syntax, modularity, and more).  After a thorough search, we reduced our options to a select few.

In our search for a verifier, the Axicon line caught our attention.  Barcode Test is our regional reseller for this product.   From the beginning, they were very prompt with their responses.  We ended up having a quick call with John Nachtrieb to go over our needs.  John was extremely easy to work with and provided a lot of great information.  He was very knowledgeable on the matter and was quick to offer up a demo unit (free of charge).

Upon receiving the demo verifier and testing it, a few questions arose.  John joined a call with us and answered all our questions.  Ultimately, the Axicon verifier wasn’t the best fit for us, so we shipped the demo back.  John was completely understanding.  A few weeks later, Barcode Test reached back out with another possible verifier for us to try.  While they didn’t sell that brand, they just wanted to help us find the best option that met our needs. They even offered to send us the unit that they have in-house to see if it worked to our liking. 

Barcode Test is truly a great company to work with.  Their service and willingness to help the customer are far beyond what you typically get from other companies.  They are experts in barcode quality assurance and seem willing to help in any way they can (even if that means not getting a sale and recommending another option that better fits the customer’s needs).  If anyone is in the market for barcode verification/scanning services or products, I would highly recommend giving Barcode Test a call.

Regards,

Production Manager