1. Independence

A verification report from an independent bar code testing service carries a lot of weight with a customer. It says you are serious about quality and submit your process and your reputation to a lab with no vested interest in weighting the results.

2. Integrity

This is not necessarily a given.  Ask a prospective bar code testing service for referrals—and check them out.  Ask about long term clients, not just big, well-known client names.

Integrity is the most important quality of a reputable bar code testing service

3. Responsiveness

A bar code testing service should be quick to respond to your initial inquiry—and every inquiry after that. They should be ready to act on a moment’s notice upon the first encounter and the 100th encounter. Responsiveness includes reporting their findings. You should get at least an initial report within hours of their receiving your samples.

4. Experience

Testing is communication. Anyone can buy a verifier, call themselves a bar code testing service and send you a verification report. Ask to see a sample report. Read it and see if it makes sense to you. Could you use the information it contains to improve your bar codes, or is it just technical terminology and insider jargon meant to impress you?

The most important skill of a good bar code testing service is communication

5. Flexibility

Not all bar code testing service clients are the same. Some clients are subscribers who use lab services regularly; others are ER visitors with a problem to solve.  A good bar code testing service responds to a client’s specific needs which sometimes means being available at odd hours or on-site. Sometimes it means a conference call with the client’s customer or vendor.

6. Discipline

Reputable bar code labs have a test protocol that is inviolate. This includes the equipment they use, the test samples they request, the test procedures they employ and the report they issue and sign-off on. Long-term clients should see a familiar and useful report that improves incrementally over time—not written from scratch at every encounter.

7. Service

Testing is a science and a service. In the real world it isn’t quaint or funny when the lab is run by wild-haired geeks with poor people skills. Science and service are both required, and some clients require more of one or the other.

A good bar code testing service will have the right tools, the knowledge to use them skillfully, and the ability to communicate understandable results

8. Tools

As we have all heard, it’s a poor workman who blames his tools. A good bar code testing service will have the right instruments, properly calibrated and maintained, and know how to use them.

9. Knowledge

It is also a poor workman who relies exclusively on his tools and neglects to use his skills. In bar code testing this includes a microscope, a magnifier, a coordinate measurement machine (CMM), a micro-photographic camera and a reflectance densitometer. Having a verifier isn’t enough.

 

 

Recommended Posts

3db Barcode Testimonial

Our company (an advanced software company) recently worked with Barcode Test to source a barcode verifier.  Not long ago, we were awarded a contract requiring products to be marked with IUIDs in accordance with MIL-STD-130.  For that standard, marking labels must pass a verification test that evaluates many variables (contrast, size, clarity, syntax, modularity, and more).  After a thorough search, we reduced our options to a select few.

In our search for a verifier, the Axicon line caught our attention.  Barcode Test is our regional reseller for this product.   From the beginning, they were very prompt with their responses.  We ended up having a quick call with John Nachtrieb to go over our needs.  John was extremely easy to work with and provided a lot of great information.  He was very knowledgeable on the matter and was quick to offer up a demo unit (free of charge).

Upon receiving the demo verifier and testing it, a few questions arose.  John joined a call with us and answered all our questions.  Ultimately, the Axicon verifier wasn’t the best fit for us, so we shipped the demo back.  John was completely understanding.  A few weeks later, Barcode Test reached back out with another possible verifier for us to try.  While they didn’t sell that brand, they just wanted to help us find the best option that met our needs. They even offered to send us the unit that they have in-house to see if it worked to our liking. 

Barcode Test is truly a great company to work with.  Their service and willingness to help the customer are far beyond what you typically get from other companies.  They are experts in barcode quality assurance and seem willing to help in any way they can (even if that means not getting a sale and recommending another option that better fits the customer’s needs).  If anyone is in the market for barcode verification/scanning services or products, I would highly recommend giving Barcode Test a call.

Regards,

Production Manager